Exchanges & Returns

Exchange
Rouxbien wants you to be more than happy with your purchase! In case of any questions or need for assistance, please contact us via email info@rouxbien.com or give us a call on +31 6 34 039 112.

If the size or color of the item you ordered is not to your liking, you can always exchange it within 14 days of receipt (if available). The application should always advance via email info@rouxbien.com to be announced and should include a clear description of the item you want in return. Once your application has been confirmed by us, you can send the items back to us. The costs of the return shipment will be for the customer, the costs of the new shipment will be for Rouxbien.

Note: The articles should be unused, unworn and unwashed and foreseen by the seal string & hangtag of Rouxbien.

Returns that do not meet the above will not be considered.

Return
If you are not satisfied with your order we request you to inform us via email at info@rouxbien.com. We will look for a suiting solution to serve you the best way possible!

If you decide that you would not like to purchase the item after receiving it, it is possible to return it to Rouxbien at your own costs within 14 days. We request you to inform us via email info@rouxbien.com. A return delivery should have sufficient stamps on it. We advise you to ship a return with a track & trace code, to avoid any misunderstandings between sender and receiver. Rouxbien has the right to refuse a returned product if it has been used, washed or damaged. If the return is received in good order, Rouxbien will reimburse the purchase value within 10 working days.

Return address:
Rouxbien HQ
Jacob van Lennepstraat 64-2
1053 HL Amsterdam 
The Netherlands